QBCon Excited About the New Version of EasyAsk®
QBCon is pleased to announce that we now sell and implement the latest version of Progress EasyAsk® Operational Business Intelligence (BI), namely version 11.0. The upgraded version of EasyAsk® sports a unique querying and analytical system, allowing the user to type a question in natural language to receive immediate results.
Call centre users will need no additional IT training, as the application functions much in the same way as an internet search engine. The new version of EasyAsk® also features a customisable dashboard, which ensures that relevant information is available to the user at all times.
Users will be pleased to find out that any information required can be accessed by typing in a question by using natural language (as if you were asking a person a question). EasyAsk® will automatically suggest answers related to the user’s query and offer relevant available information.
Information users who wish to monitor queries can ask for additional functions which can be included in the customisable dashboard. The information is constantly updated, allowing the user to analyse statistics and make further inquiries.
Alta Cornelissen, Business Excellence Manager for Europ Assistance, a company that provides medical, legal, roadside and funeral assistance to a variety of clients, is experiencing the benefits of EasyAsk® at first hand.
“EasyAsk® for Operational BI has saved our company countless man-hours by allowing us to easily create saveable and searchable reports rather than re-creating the query each time information is needed. Because the reports can be saved as graphs or charts, it is easy to share the information and track changes in the data,” said Cornelissen.
EasyAsk® is accessible to contact centre users, requires no additional training and provides required information quickly and easily.
QBCon Excited About the New Version of EasyAsk®
QBCon is pleased to announce that we now sell and implement the latest version of Progress EasyAsk® Operational Business Intelligence (BI), namely version 11.0. The upgraded version of EasyAsk® sports a unique querying and analytical system, allowing the user to type a question in natural language to receive immediate results.
Call centre users will need no additional IT training, as the application functions much in the same way as an internet search engine. The new version of EasyAsk® also features a customisable dashboard, which ensures that relevant information is available to the user at all times.
Users will be pleased to find out that any information required can be accessed by typing in a question by using natural language (as if you were asking a person a question). EasyAsk® will automatically suggest answers related to the user’s query and offer relevant available information.
Information users who wish to monitor queries can ask for additional functions which can be included in the customisable dashboard. The information is constantly updated, allowing the user to analyse statistics and make further inquiries.
Alta Cornelissen, Business Excellence Manager for Europ Assistance, a company that provides medical, legal, roadside and funeral assistance to a variety of clients, is experiencing the benefits of EasyAsk® at first hand.
“EasyAsk® for Operational BI has saved our company countless man-hours by allowing us to easily create saveable and searchable reports rather than re-creating the query each time information is needed. Because the reports can be saved as graphs or charts, it is easy to share the information and track changes in the data,” said Cornelissen.
EasyAsk® is accessible to contact centre users, requires no additional training and provides required information quickly and easily.