Lab-i: Customer Service Module

Each laboratory is different. Not only do different laboratories run different tests, each laboratory has unique customer service requirements. Off-the-shelf laboratory information management systems (LIMS) generally limit the amount of services a laboratory can provide. With a customised LIMS system, like Lab-i from business solution provider QBCon, you determine your laboratory's client satisfaction.

Good service determines how successful a laboratory is. Lab-i's comprehensive customer service module is designed to increase productivity through automation and simultaneously increase customer satisfaction.

The Lab-i customer service module consists of a client relationship management database, a reporting management system and a customised invoicing system.

With Lab-i, information is easily accessible, data is well organised and secure and Lab-i can be integrated with business intelligence (BI) tools like EasyAsk. The customisation allows for quicker access to historical data and faster reporting, increasing the laboratory's efficiency.

Because invoicing records are a pivotal part of a well-functioning laboratory, Lab-i provides a comprehensive invoicing module. With the invoicing module, laboratories can automate the invoicing system completely. The invoicing module helps laboratories establish a range of costs based on type of sample, client specific costing, test groups and individual tests. Other costs are structure based on individual clients and quantity of samples processed. With Lab-i’s invoice module, the laboratory can track sales and produce financial reports.

Before investing in a LIMS, laboratories should make certain that the system is adaptable to ensure superior customer service through efficient service delivery.